Privacy Policy

1. Controller and contact

Controller: Leo Digital
Contact: leo@leodigital.fi

2. What data we collect

• Contact data you provide (e.g., name, email, phone, message content) via forms or email.
• Service-related data needed to deliver agreed services (e.g., project messages, configuration details, conversation state for chatbots).
• Technical data (e.g., IP address, device/browser info, basic logs) for security and performance.

We do not intentionally collect sensitive personal data. Please avoid sending sensitive data unless it’s necessary and agreed for the service.

3. Purposes and legal bases

• Providing services and responding to inquiries (contract / legitimate interest).
• Security, fraud prevention, and troubleshooting (legitimate interest).
• Legal obligations (e.g., accounting) when applicable.

4. Sharing of data

We do not sell personal data. We do not share personal data with third parties except:

• Service providers needed to run the service (e.g., hosting, email delivery, analytics, messaging platforms like Meta/WhatsApp) under appropriate safeguards.
• Legal requirements if we are required to comply with law or lawful requests.

5. Data retention

We keep personal data only as long as necessary for the purposes described above, unless we must retain certain information for legal, accounting, security, or dispute-handling reasons.

6. International transfers

Some service providers may process data outside the EU/EEA. Where applicable, we use safeguards such as standard contractual clauses or equivalent mechanisms required by law.

7. Your rights

You may request access, correction, deletion, or restriction of your personal data, and object to certain processing where applicable. Contact us at leo@leodigital.fi.

If you believe your data is processed unlawfully, you may also contact your local data protection authority.

8. WhatsApp / chatbot services

If we provide WhatsApp/chatbot solutions for business customers, message content and metadata may be processed to deliver replies, route to a human agent when needed, and maintain conversation context. Business customers determine what end-user content is collected in their customer support channels.

9. Data deletion

You can request deletion by following our instructions here: leodigital.fi/data-deletion.

10. Changes

We may update this Privacy Policy from time to time. The effective date above shows the latest version.