Terms of Service

1. Provider information

Provider: Leo Digital
Contact: leo@leodigital.fi
Website: leodigital.fi

Note: If you want, add your official business details here (e.g., business ID/Y-tunnus, legal name, postal address).

2. Services

We provide digital services such as websites, chatbots, integrations, analytics/visibility improvements, and related consulting and support. The exact scope is defined case-by-case in a written proposal, order confirmation, or statement of work (“SOW”).

3. Quotes, pricing, and changes

Prices, delivery timelines, and inclusions are always agreed case-by-case in writing. Any publicly shown examples or starting prices are indicative and not a binding offer unless confirmed in writing.

If the scope changes after agreement, we will propose updated pricing/timeline before continuing the changed work.

4. Customer responsibilities

You are responsible for providing accurate content, materials, approvals, and access needed to deliver the service (e.g., logos, copy, images, domain/DNS access, platform credentials). Delays in approvals or missing access may affect timelines.

You confirm that you have rights to the content you provide and that it does not infringe third-party rights.

5. Deliverables and acceptance

Deliverables are considered accepted when (a) you approve them in writing, (b) they are published/handed over at your request, or (c) you use them in production, unless otherwise agreed in the SOW.

6. Payments and invoices

Payment terms are defined in the SOW/invoice. If not otherwise agreed, invoices are payable within 7–14 days. Late payments may delay delivery or ongoing support until resolved.

(Adjust the default payment terms above to match your real practice.)

7. Intellectual property

Websites and agreed customer-specific deliverables: Unless otherwise agreed, you own the final website deliverables created specifically for you after full payment. Third-party components (e.g., libraries, fonts, stock assets) remain subject to their own licenses.

Chatbot backend / software / infrastructure: Our chatbot backend, source code, platform components, automations, and hosting setup remain the property of Leo Digital. We provide you a limited, non-exclusive, non-transferable right to use the service during the agreed service term (subscription/contract). Access to the hosted service may end when the service term ends or if the agreement is terminated, unless otherwise agreed in writing.

If source code handover, self-hosting, or broader transfer rights are required, they must be agreed separately in writing (including pricing and scope).

We may reuse general know-how, non-confidential techniques, and generic components that do not contain your confidential information.

8. Third-party services

Services may rely on third-party platforms (e.g., hosting providers, Meta/WhatsApp, analytics tools). We are not responsible for third-party outages, policy changes, or actions taken by third parties.

9. Data protection and confidentiality

We do not sell customer data. We only process personal data to provide the agreed services, maintain security, and comply with legal obligations. We do not share data with third parties unless required to deliver the service (e.g., hosting, email, messaging platforms) or required by law.

If needed, we can sign a data processing agreement (DPA) for business customers.

10. Warranty and limitation of liability

We provide services with reasonable care and professional skill. However, we do not guarantee specific business results (e.g., ranking positions, sales, lead volume), because outcomes depend on external factors.

To the maximum extent permitted by law, our liability is limited to the fees paid for the specific service that caused the claim. We are not liable for indirect or consequential damages.

11. Termination

Either party may terminate according to the SOW. If not otherwise agreed, termination requires reasonable notice. You remain responsible for payment for work already delivered or completed up to the termination date.

12. Governing law

These Terms are governed by the laws of Finland, unless mandatory consumer protection laws apply.

13. Updates

We may update these Terms. The effective date above indicates the latest version.