A customer service bot that replies 24/7 with your company’s own information
A modern WhatsApp and website bot that reduces repetitive customer service work, improves response speed, and makes your company look as professional as the best major brands.
Customers get answers instantly – even in the evenings and on weekends.
The bot takes care of the most common questions, so you can focus on the most important cases.
Tone of voice, language, and boundaries are built to match your company’s style.
Continuous development and maintenance are included in all packages. This ensures the bot stays up to date at all times.
How does the bot work in practice?
Clear logic that keeps answers reliable and aligned with your brand.
The bot primarily answers based on your company’s own information and uses AI only to complement and structure the response clearly.
Typos, everyday speech, dialects, and short questions won’t break the conversation.
When a situation is unclear or requires personal handling, the bot routes the customer to the right channel.
We can configure the bot to detect the customer’s language and respond fluently in multiple languages.
If you want both the bot and a person to serve customers using the same WhatsApp number, the Coexistence model can be enabled. The bot replies automatically during agreed hours and steps away from the conversation if it is not confident enough about an answer or if a human takes over. If needed, the bot can take the conversation back after an agreed delay. This enables smooth customer service without changing numbers or moving support to another channel.
Who is this for?
If you receive recurring questions or seasonal peaks overload your inbox, this is likely one of the fastest ROI investments you can make.
Typical questions the bot handles
With these, the bot starts saving time from day one.
- How much does this cost?
- When do you have available times?
- How does booking / cancellation work?
- Where is the meeting location?
- How fast do you deliver?
- How can I reach customer support?
This is how the project progresses
We review your company’s most common customer questions, channels, and desired tone of voice.
I build the bot to answer based on your company’s own information and define the boundaries.
WhatsApp Business API or website chat – or both – implemented and ready to use.
Guidance for using the bot, continuous development and maintenance.
What’s included
Content and channels are determined by the package you choose.
- Bot design and implementation (Node.js + OpenAI)
- FAQ answer logic + smart fallback
- Channel integration according to the selected package
- Website chat UI tailored to your brand
- Assistance with the Meta Business Manager process (WhatsApp)
- Instructions and onboarding
- Delivery to your own server or a development server
- 1 test round + final polish
Pricing
Pricing is a setup fee + monthly fee. The website bot and WhatsApp bot can be implemented separately or as part of the same solution.
Start
1 channel, basic FAQ and light maintenance
Kasvu
2 channels, broader tailoring and maintenance
Pro
Multi-channel, broader capabilities and priority support
WhatsApp Coexistence add-on
One number for both human and bot, AUTO/HUMAN modes, working-hours logic, and a safe handoff to a human.
Frequently asked questions
No. This is a modern AI-assisted bot that responds naturally and relies on your company’s own knowledge base.
Yes. We tailor the bot’s communication style to match your brand – relaxed, professional, or sales-focused.
Then it routes the customer to a human or the right channel. The goal is to minimize guessing.
Yes. The bot can be implemented for your website, WhatsApp, or both depending on the package.
Want to see a demo for your industry?
Request a free 2-week trial and see how my customer service bot helps your business.